Question 1

How does the process work if I book you for a chimney sweep or vent cleaning?

Accepted Answer

I start with a free survey to see exactly what's going on with your chimney, dryer vent, or ducts. Once I know the cause, I explain it clearly and give you a fixed written quote before any work begins.

Question 2

Do you give fixed quotes, or could the price change once you start?

Accepted Answer

Every job gets a fixed written quote after I've inspected it, so you know the price upfront. I don't add surprise charges once work is underway.

Question 3

Are you insured and do you guarantee your work?

Accepted Answer

Yes, I'm fully insured and stand behind every job I complete. If something isn't right after I've finished, I'll come back and sort it.

Question 4

How long does a typical chimney sweep or vent cleaning take?

Accepted Answer

Most chimney sweeps or dryer vent cleanings are completed in a single visit. More involved jobs, like repairs or duct cleaning, are scoped out during the survey so you know what to expect.

Question 5

How do I know if my chimney or vents actually have a problem?

Accepted Answer

That's exactly what the free survey is for. I inspect the chimney, liner, dryer vent or ductwork thoroughly and tell you honestly what I find, rather than assuming the worst or the best.

Question 6

What areas do you cover around Virginia Beach?

Accepted Answer

I cover Virginia Beach and the surrounding area, including Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newport News and Williamsburg.

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